Solve customer service issues faster based on the way teams work.
Because everyone likes smiles
Relationships are personal. Databases aren’t.
Bring employees and customers together in an authentic medium across your organization.
Resolve Service Cloud cases fast and increase knowledge.
- Create, claim and solve Salesforce Service Cloud issues faster in Slack or Microsoft Teams with notifications and @mentions that can be intelligently routed to the right people at the right time for follow-up.
- Let your service agents escalate and create issues where they already work so institutional knowledge becomes instantly accessible.
- Solve issues quickly and share lessons learned with the whole team.
WORK ON WHAT MATTERS
Keep everyone in the know and in the flow.
- Make your Salesforce Service Cloud data actionable and informative by threading it into the conversations already happening in Slack or Microsoft Teams.
- Search, share, and update customer details and run your Service playbook where the conversations are happening.
- Increase collaboration to resolve customer issues so everyone stays in the know.
CAPTURE THE ACTION
Smart channels bring everyone together.
- Track and deliver on your service level agreements per channel and escalate stuck issues in real time.
- Streamline interactions across the business and enhance case knowledge directly from the Salesforce Service Cloud to solve issues faster.
- Keep an eye on complex case issues and resolutions with real time record updates and conversations that will integrate directly within Salesforce so everyone is aligned.